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Keynote Speakers

Monday, June 25

Change Management: Organizational Behavior and Practical Solutions

Adoption of an electronic health record is the wave of the future; however, providers of healthcare are not always enthusiastic about change. Implementation of an EHR necessitates bringing all parties infl uenced by these changes together to determine the best processes as we move forward. The military’s electronic health record, AHLTA, has been the largest EMR adoption project in the world involving every medical facility in the United States military. This session will focus on the experience of Naval Medical Center San Diego, one of the largest military treatment facilities.

Learning objectives:

• Define barriers to change in the adoption of the EHR
• Describe all of the individuals influenced by the change and determine best processes needed to move forward
• Recall the experience of the Naval Medical Center in San Diego as moved toward EMR adoption

Change Management Case Studies

Hear case studies from one results-oriented CEO who has used a collaborative managerial style and strong physician relations skills to manage change effectively within his organization.

Learning objectives:

• Describe how to hardwire a cultural transformation for excellence
• Define the power of having a shared vision for change
• Outline case examples of effective change on a macro level

Workflow Redesign

Based on practical experience, the successful adoption of new workflow processes is greatly infl uenced by how the workfl ow redesign sessions are managed. The art of being able to unravel the operational processes into their required steps while incorporating software design requirements is essential for go-live success. This session will provide some practical steps based on past experience for enabling a successful workfl ow redesign.

Learning objectives:

• Identify mechanisms to ensure effective and productive workflow sessions
• Discuss the difference between the four cultural dimensions of organizations
• Describe the barriers to getting good information during workflow sessions

Speaker:
Kate Reynolds, RN
Senior Director Medical Informatics-Inpatient, Evanston Northwestern Hospital
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Process Redesign for Improved Decision Making

This presentation will describe effective tools for process redesign within a healthcare environment to include the use of value stream mapping in a hospital setting.

Learning Objectives:

• Explore process redesign definitions and tools
• Define value stream mapping and its potential in a healthcare setting
• Identify key leadership skills needed to implement process redesign

Speaker:
Kenneth Turner
Bon Secours Health System
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Tuesday, June 26

Clinical Perspectives on the Adoption of EHR

Panel members will share their experience at Northwestern Memorial Hospital having successfully implemented online orders and notes for the majority of clinical care contexts. Their approach to clinical adoption was tailored to the complex environment of a tertiary care academic medical center.

Learning Objectives:

• Understand the various clinical contexts for EHR adoption
• Learn about the critical success factors of EHR adoption
• Explore the role of clinician-leader in effective integration of EHR.

Speakers:
Stephanie Kitt, RN MSN
Director Quality and Clinical Informatics
Northwestern Memorial Hospital
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David M. Liebovitz, MD
CMIO, Northwestern Medical Faculty Foundation, Medical Director, Clinical Information Systems Northwestern Memorial Hospital
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Personal Health Record

This session will offer details about “My Chart,” a fully integrated PHR with the Cleveland Clinic Electronic Health Record (EHR), which provides patients with their personal medical information and health related services from the EHR.

Learning Objectives:

• Learn about the role of PHR in providing more patient-centered healthcare delivery
• Understand the process used to develop “My Chart”
• Describe the impact that “My Chart” has had on leaders, clinicians and patients at the Cleveland Clinic

Speaker:
C. Martin Harris, MD, MBA, FHIMSS,
CIO, Cleveland Clinic Foundation
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Automating Data Extraction for Quality Improvement: What does the Future Look Like?

This presentation will discuss the major barriers impeding large scale data extraction for quality improvement with a focus on outcomes improvement. Further, it will cover how technology needs to evolve if quality measurement and improvement is to become a core function of healthcare IT.

Learning objectives:

• Describe the major barriers impeding large scale data extraction for quality improvement
• Understand why we are so focused on process when we should be focused on outcomes
• Interpret how technology needs to evolve if quality measurement and improvement is to become a core function of health care IT

Speaker:
AG Breitenstein, JD, MPH,
Chief Privacy Officer, Institute for Health Metrics
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